How it works
When your computer’s on the blink, you’ll want it
fixed. Pronto.
The good news is, with Virgin Digital Help, we can fix most problems
when you call us – right there and then. There’s no need to send us your
computer, so there’s no extra hassle and no further delays.
Remote Control
Simply give us a call and, with your permission, we can use a clever remote
control technology to see your desktop to understand and fix the problem
on
the spot.
You can watch what we do and learn, or stick the kettle on, put your feet up
and do something else instead. We’ll give you a call back when we’re done.
If it's something we can't fix it over the phone, our home team are ready and
waiting.
You’re in good hands
Our friendly expert team can make short work of stubborn viruses. Or speed up
a sluggish computer.
The best thing is, if you’re not sure exactly what the problem is, just give us
a call and we’ll get to the
bottom of it. Once we do, we’ll talk you how we can help fix it and how much it
might cost.
There are options to pay a one off fee to fix a particular problem, or for
more peace of mind you can
subscribe to monthly phone support and have peace of mind that we are available
at no extra charge
24/7.
Fix it yourself
For the more technically willing, we also give you the tools to fix it
yourself. Often for free. There are over
70,000 articles in our
Answers knowledge base. And answers to 200 of the most common problems are
absolutely free.
Or you can try downloading the
Digital Helper that can speed up slow PC’s and checks you have an
anti-virus installed.
More
More on home visits
See the remote support services
Meet the team
Search the self-help Answers to fix it yourself
Download the Digital Helper