Welcome to Virgindigitalhelp.co.uk
We, Virgin Digital Help Limited ("Virgin Digital Help", "we" or "us"), would
ask that you take the time to read these Website Terms & Conditions carefully.
They explain a number of things including, for example, the rules covering your
use of this site as well as other information regarding your rights. By using
www.virgindigitalhelp.co.uk, you'll be confirming that you have read and
understood and agree to these Website Terms & Conditions. These Website Terms &
Conditions may change from time to time and, if they do, the up-to-date version
will always be available on the Virgin Digital Help website. We will indicate at
the top of these Website Terms & Conditions when they were last updated.
Please ensure that you check these Website Terms & Conditions regularly to
view any changes which may have been made, because by continuing to use the site
after these Website Terms & Conditions have changed, you will be confirming that
you have read and understood, and agreed to be bound by, any revised Website
Terms & Conditions.
Your Information and Privacy
You agree to provide accurate, complete and up-to-date information in the
required fields when registering with us. We would really appreciate if you
could keep this information up to date. You also agree to keep any username and
password you create confidential as you will be responsible for the use of any
profile accessible on www.virgindigitalhelp.co.uk which requires you to input
those details. For a more detailed explanation of how we will collect, use and
store your personal information, and our commitment to protecting your privacy,
Products and Services
If you request or purchase our products and services, the contract between
you and Virgin Digital Help will take the form of our Customer Terms and will
only be formed in the manner set out in the Customer Terms. Nothing on the
Virgin Digital Help site shall be deemed to be an offer by us to provide any
goods or services to you.
All information and materials (including text, graphics, audio, video or
image files, content, software and applications) displayed on or available from
this site, and all copyright, trade mark rights, design rights and other
intellectual property rights in them (together, the "Proprietary Content") are
the property of Virgin Digital Help or our users, suppliers or licensors. This
includes, without limitation, the organisation and lay-out of the site and the
underlying software that is owned by us or our users, suppliers or licensors.
By using the site you're agreeing that Proprietary Content is available for
personal use only and that you will not copy, reproduce, download, publish,
distribute or dispose of in any way any Proprietary Content. Neither the Virgin
name nor any Virgin company name, brand name, product name, service name, trade
mark, logo or design may be used or copied in any manner.
When using www.virgindigitalhelp.co.uk, you may get pop-ups occasionally. We
may use these for many reasons, including to provide you with extra information
and to launch questionnaires to help us improve our service to you. Pop-up boxes
from Virgin Digital Help are clearly marked with a heading from Virgin Digital
You might also get pop-up ads from third parties. These may appear due to
software you have installed, deliberately or unknowingly, on your computer.
Unfortunately, Virgin Digital Help cannot control these pop-up boxes because
they haven't come from us.
We do not endorse any website or product which appears in any pop-up which
does not come from Virgin Digital Help.
Links to and from Other Sites
Our site may contain links to other third party websites, resources,
advertisements or sponsorships.
If you choose to access any of these links, you will be leaving the Virgin
Digital Help site and since we don't have any control over these other sites, we
are not responsible for the content, advertising, products or services available
from them, or for any dealings or disputes that you may have in relation to
In addition, links from the Virgin Digital Help site to any other site, or
links to the Virgin Digital Help site from any other site, do not mean that
Virgin Digital Help approves of, endorses or recommends that site.
Virgin Digital Help is not liable for any loss or damage which may be
suffered as a result of the use of such links and third party sites. We would
site you may choose to access because our terms and conditions and privacy
policy will no longer be applicable.
We reserve the right to remove a link on our site at any time.
If you have trouble using our website with certain web browsers or other
software or if you want to let us know how we can improve accessibility, please
let us know by clicking here to Contact
Us. We appreciate your feedback and your suggestions will help us to improve
our service to you.
Site information and downtime
This site (or parts of it) may be unavailable occasionally for maintenance,
updating or otherwise. Where this happens we apologise for any inconvenience
caused. However, Virgin Digital Help shall not be liable for any loss or damages
resulting from such unavailability.
At Virgin Digital Help we take great care in seeking to present accurate,
transparent and useful information to you as a user. However, there may be
information we make available to users of the site generally free of charge
(such as a technical guide) which is published on a certain date and might not
be reviewed or updated regularly. Therefore, we should let you know that
information on this site might be out of date, incomplete, contain some errors
or be in some way unreliable or not relevant to your particular circumstances.
It may not resolve your problem or address your need. Just to be sure, please
check any information obtained from this site before acting upon it in any way '
and of course, if you want to get the latest information about a technical
issue, please do get in touch with us.
Please note that we may make changes to the site, its functions and services
from time to time.
Protecting the online privacy of children is especially important to us. By
accessing the site, registering with us, requesting any products or services
from us or providing us with any of your personal information, you'll be
representing and warranting that you are 18 or older and that you agree to these
Website Terms & Conditions. If you are under 18 years old, please do not attempt
to register with www.virgindigitalhelp.co.uk or request our products or services
and do not provide us with your name, contact details or any other information
about yourself. If we reasonably believe a person requesting our products or
services or using the Virgin Digital Help site to be under 18, we may need to
remove their details from our records and cease providing them with our products
Other Limitation of Liability
It is important to note that using the internet does have its dangers. Our
aim is to ensure a fast, reliable and secure service and to protect your
personal information. However we cannot take responsibility for:
- any breach of security of www.virgindigitalhelp.co.uk
- any damage, loss or corruption of any data, information or material
- any viruses or other malicious programs that may infect your computer
equipment or other property
- any breach of security by hackers in relation to
- any use by you of any of the free information on
Virgin Digital Help and the other Virgin companies won't be liable for any
special, indirect, incidental, consequential or economic loss (or for any
exemplary or punitive damages) in connection with the use of the
www.virgindigitalhelp.co.uk site or any other site. The same applies for our
employees, officers, directors, representatives and agents and/or those of the
other Virgin companies. This paragraph only applies to the extent that it can in
accordance with applicable laws.
The free information on
(the 'Free Information') may not be able to resolve all difficulties, issues and
problems that you are suffering and we give no warranty as to the outcome of
your use of the Free Information. We do not give any warranty that (i) the Free
Information will meet your requirements, (ii) the results that may be obtained
from the use of the Free Information will be accurate or reliable, or (iii) any
errors in the Free Information will be corrected.
Different limitations and exclusions will apply to liability arising from the
provision of any products and/or services by Virgin Digital Help. These are set
out in our Customer Terms.
Law and Jurisdiction
These Website Terms & Conditions and any dispute in relation to them is
governed by English law and we reserve the right to bring proceedings in the
courts in any location, the English courts or whichever forum we feel is
As a user, the laws of your location may apply to your online dealings with
www.virgindigitalhelp.co.uk and you may have additional legal rights and/or
obligations than those provided under English law. We always recommend that you
should seek local legal advice, however we would encourage you to speak to us if
you have any concerns to see if they can be resolved.
Other terms – a final word from our lawyers
you may accept constitute the entire agreement between you, the user, and Virgin
Digital Help in relation to your use of the site and supersede all prior
agreements and arrangements between us in relation to your use of the site.
If any provision or part of these Website Terms & Conditions is or becomes
illegal, invalid or unenforceable, the legality, validity and enforceability of
all of the other provisions and parts of these Website Terms & Conditions will
not be impaired.
No failure or delay by Virgin Digital Help in exercising or enforcing any
right, power or remedy which arises under these Website Terms & Conditions shall
operate as a waiver of that or any other right, power or remedy. No waiver by
Virgin Digital Help shall be effective unless in writing and signed by an
authorised representative of Virgin Digital Help.
Finally – If in doubt, talk to us
If you have any queries, comments or complaints regarding the site or these
Terms and Conditions, or if you want to provide feedback about the website or
report a problem you might have encountered, just get in touch. You can click
here to Contact Us or write to us
Virgin Digital Help Limited
The School House
50 Brook Green
London W6 7RR