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Website terms and conditions

Welcome to Virgindigitalhelp.co.uk

We, Virgin Digital Help Limited ("Virgin Digital Help", "we" or "us"), would ask that you take the time to read these Website Terms & Conditions carefully. They explain a number of things including, for example, the rules covering your use of this site as well as other information regarding your rights. By using www.virgindigitalhelp.co.uk, you'll be confirming that you have read and understood and agree to these Website Terms & Conditions. These Website Terms & Conditions may change from time to time and, if they do, the up-to-date version will always be available on the Virgin Digital Help website. We will indicate at the top of these Website Terms & Conditions when they were last updated.

Please ensure that you check these Website Terms & Conditions regularly to view any changes which may have been made, because by continuing to use the site after these Website Terms & Conditions have changed, you will be confirming that you have read and understood, and agreed to be bound by, any revised Website Terms & Conditions.

You agree to provide accurate, complete and up-to-date information in the required fields when registering with us. We would really appreciate if you could keep this information up to date. You also agree to keep any username and password you create confidential as you will be responsible for the use of any profile accessible on www.virgindigitalhelp.co.uk which requires you to input those details. For a more detailed explanation of how we will collect, use and store your personal information, and our commitment to protecting your privacy, please see our Privacy Policy.

If you request or purchase our products and services, the contract between you and Virgin Digital Help will take the form of our Customer Terms and will only be formed in the manner set out in the Customer Terms. Nothing on the Virgin Digital Help site shall be deemed to be an offer by us to provide any goods or services to you.

All information and materials (including text, graphics, audio, video or image files, content, software and applications) displayed on or available from this site, and all copyright, trade mark rights, design rights and other intellectual property rights in them (together, the "Proprietary Content") are the property of Virgin Digital Help or our users, suppliers or licensors. This includes, without limitation, the organisation and lay-out of the site and the underlying software that is owned by us or our users, suppliers or licensors.

By using the site you're agreeing that Proprietary Content is available for personal use only and that you will not copy, reproduce, download, publish, distribute or dispose of in any way any Proprietary Content. Neither the Virgin name nor any Virgin company name, brand name, product name, service name, trade mark, logo or design may be used or copied in any manner.

When using www.virgindigitalhelp.co.uk, you may get pop-ups occasionally. We may use these for many reasons, including to provide you with extra information and to launch questionnaires to help us improve our service to you. Pop-up boxes from Virgin Digital Help are clearly marked with a heading from Virgin Digital Help

You might also get pop-up ads from third parties. These may appear due to software you have installed, deliberately or unknowingly, on your computer. Unfortunately, Virgin Digital Help cannot control these pop-up boxes because they haven't come from us.

We do not endorse any website or product which appears in any pop-up which does not come from Virgin Digital Help.

Our site may contain links to other third party websites, resources, advertisements or sponsorships.

If you choose to access any of these links, you will be leaving the Virgin Digital Help site and since we don't have any control over these other sites, we are not responsible for the content, advertising, products or services available from them, or for any dealings or disputes that you may have in relation to those sites.

In addition, links from the Virgin Digital Help site to any other site, or links to the Virgin Digital Help site from any other site, do not mean that Virgin Digital Help approves of, endorses or recommends that site.

Virgin Digital Help is not liable for any loss or damage which may be suffered as a result of the use of such links and third party sites. We would encourage you to review the terms and conditions and privacy policy on any other site you may choose to access because our terms and conditions and privacy policy will no longer be applicable.

We reserve the right to remove a link on our site at any time.

If you have trouble using our website with certain web browsers or other software or if you want to let us know how we can improve accessibility, please let us know by clicking here to Contact Us. We appreciate your feedback and your suggestions will help us to improve our service to you.

This site (or parts of it) may be unavailable occasionally for maintenance, updating or otherwise. Where this happens we apologise for any inconvenience caused. However, Virgin Digital Help shall not be liable for any loss or damages resulting from such unavailability.

At Virgin Digital Help we take great care in seeking to present accurate, transparent and useful information to you as a user. However, there may be information we make available to users of the site generally free of charge (such as a technical guide) which is published on a certain date and might not be reviewed or updated regularly. Therefore, we should let you know that information on this site might be out of date, incomplete, contain some errors or be in some way unreliable or not relevant to your particular circumstances. It may not resolve your problem or address your need. Just to be sure, please check any information obtained from this site before acting upon it in any way ' and of course, if you want to get the latest information about a technical issue, please do get in touch with us.

Please note that we may make changes to the site, its functions and services from time to time.

Protecting the online privacy of children is especially important to us. By accessing the site, registering with us, requesting any products or services from us or providing us with any of your personal information, you'll be representing and warranting that you are 18 or older and that you agree to these Website Terms & Conditions. If you are under 18 years old, please do not attempt to register with www.virgindigitalhelp.co.uk or request our products or services and do not provide us with your name, contact details or any other information about yourself. If we reasonably believe a person requesting our products or services or using the Virgin Digital Help site to be under 18, we may need to remove their details from our records and cease providing them with our products and services.

It is important to note that using the internet does have its dangers. Our aim is to ensure a fast, reliable and secure service and to protect your personal information. However we cannot take responsibility for:

  • any breach of security of www.virgindigitalhelp.co.uk
  • any damage, loss or corruption of any data, information or material
  • any viruses or other malicious programs that may infect your computer equipment or other property
  • any breach of security by hackers in relation to www.virgindigitalhelp.co.uk
  • any use by you of any of the free information on www.virgindigitalhelp.co.uk

Virgin Digital Help and the other Virgin companies won't be liable for any special, indirect, incidental, consequential or economic loss (or for any exemplary or punitive damages) in connection with the use of the www.virgindigitalhelp.co.uk site or any other site. The same applies for our employees, officers, directors, representatives and agents and/or those of the other Virgin companies. This paragraph only applies to the extent that it can in accordance with applicable laws.

The free information on www.virgindigitalhelp.co.uk (the 'Free Information') may not be able to resolve all difficulties, issues and problems that you are suffering and we give no warranty as to the outcome of your use of the Free Information. We do not give any warranty that (i) the Free Information will meet your requirements, (ii) the results that may be obtained from the use of the Free Information will be accurate or reliable, or (iii) any errors in the Free Information will be corrected.

Different limitations and exclusions will apply to liability arising from the provision of any products and/or services by Virgin Digital Help. These are set out in our Customer Terms.

These Website Terms & Conditions and any dispute in relation to them is governed by English law and we reserve the right to bring proceedings in the courts in any location, the English courts or whichever forum we feel is appropriate.

As a user, the laws of your location may apply to your online dealings with www.virgindigitalhelp.co.uk and you may have additional legal rights and/or obligations than those provided under English law. We always recommend that you should seek local legal advice, however we would encourage you to speak to us if you have any concerns to see if they can be resolved.

These Website Terms & Conditions, the Privacy Policy and any Customer Terms you may accept constitute the entire agreement between you, the user, and Virgin Digital Help in relation to your use of the site and supersede all prior agreements and arrangements between us in relation to your use of the site.

If any provision or part of these Website Terms & Conditions is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of all of the other provisions and parts of these Website Terms & Conditions will not be impaired.

No failure or delay by Virgin Digital Help in exercising or enforcing any right, power or remedy which arises under these Website Terms & Conditions shall operate as a waiver of that or any other right, power or remedy. No waiver by Virgin Digital Help shall be effective unless in writing and signed by an authorised representative of Virgin Digital Help.

If you have any queries, comments or complaints regarding the site or these Terms and Conditions, or if you want to provide feedback about the website or report a problem you might have encountered, just get in touch. You can click here to Contact Us or write to us at:

The Webmaster
Virgin Digital Help Limited
The School House
50 Brook Green
London W6 7RR